How long does it take to fulfil my order?
We make every effort to fulfil orders as quickly as possible. Normally orders are fulfilled in 1-2 business days. During peak period, sales and holidays, fulfilment may take 1-5 days. Please be patient with us during those busy times. If you have not received tracking information from us within 5 days of placing your order please contact us and we will make sure your bag gets to you.
I’m a US customer, when will I get my order?
We offer FREE (no rush) standard shipping for orders over 99 USD. Delivery estimate ranges from 3-7 days depending on your shipping address. Shipping addresses located closer to our shipping facility’s will of course arrive sooner. Our primary shipping facility is based in California. During peak period, sales and holidays, delivery may take 3-14 days. Please note, this estimate does not include fulfilment and there is a chance your order will be delayed by forces outside of our control, such as carrier delays, bad weather, riots etc.
Do you ship to military addresses?
Yes! We can ship to APO address through USPS. If USPS is not available or cannot ship to your APO address we will contact you straight away to discuss a solution or organise a full refund. Good news is this rarely happens!
I’m outside of the US, when will I get my order?
Delivery estimate ranges 6-20 days for international orders. Please note, this estimate does not include fulfilment and there is a chance your order will be delayed by forces outside of our control, such as customs and carrier delays. The good news is customs checks rarely happen!
What are the International shipping charges?
Our primary shipping facilities are based in the United States, and we also have international facilities stocking some, but not all, of our products. Shipping will be calculated based on the dispatch location at the checkout. If you would like to know where a product is being shipped from, feel free to reach out to us.
Am I responsible for import duties and customs?
Yes, the recipient is responsible for any import duties and customs that may be applied during shipping and this is not something we will refund to your order or offer as credit. We can not predict the amount of these fees and we recommend searching for a local import duties calculator online to get an estimate.
What if I don’t want to pay import taxes?
If you do not wish to pay these taxes we will understand. Failure to settle these import fees will result in the package being return to us, it can take up 20 days before the courier returns the package, we can not speed this up. When the package is returned to the facility please contact us and we will refund the item cost, minus a $10 USD return/restocking fee. We do not offer refunds in advance. Shipping and insurance are non-refundable.
Do you ship to my country?
We offer international shipping to the following countries:
Canada, Australia, United Kingdom
Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Vatican City.
If your location is not listed we can not ship directly to your country, however, a forward freight shipping company might be able to help.