SHIPPING POLICY

All hands are on deck for the busiest time of the year! Processing for shipping is between 1- 5 working days. Tracking updates typically occur every 1-5 working days. Transit times may take longer as carriers do their best to respond to high demands. Carrier delays are outside of our control, if you have not received a tracking update and it’s been more than 5 working days feel free to reach out to us. We appreciate your patience during the peak period.

If you order before these deadlines there is an excellent chance your order will arrive in time for Christmas. We cannot guarantee delivery on any particular day.

United States Mainland:
Standard shipping – December 8th
Rush Shipping – December 16th

AK & HI:
Standard shipping – November 30th.

International:
Standard shipping – November 30th

United States:
• FREE Standard Shipping - for orders above 99 USD.
• Rush shipping (9.95 USD) - available for orders above 99 USD.
• Standard shipping (Flat rate 9.95 USD) – for orders below 100 USD

International:
• FREE standard shipping for orders above 200 USD.
• For orders below 200 USD shipping is calculated at the checkout.
• Customs & Import fees are dependent on the country and beyond our control.

Most of our orders are processed for shipping in 1-2 days. During peak seasons and holidays it’s between 1-5 days, please be patient with us during those busy times.

Standard Delivery (FREE) - estimated between 4-10 working days.
Rush Delivery (9.95 USD) - estimated between 2-4 working days.

Our primary shipping warehouse is located in California, United States. We work with multiple shipping carriers, our primary carriers include USPS, FedEx, and UPS.

Order outside of Mainland:
Time in transit is estimated between 6-14 days. Please allow up to 2 weeks for tracking to be updated in Hawaii and Alaska. After it gets updated in these locations it should be a normal delivery estimated between 2-4 days. Airport locations can experience high demands during peak seasons and holidays, please be patient during those times.

Time in transit is estimated between 10-20 days. Please allow up to 2 weeks for tracking to be updated in your country. After it gets updated in your country it should be normal delivery between 4-10 days.

Shipping protection is an optional, peace-of-mind, add-on to your order. Unfortunately, packages can be stolen from your porch, delivered to the wrong address, or lost in transit with the carrier. If you added shipping protection and one of these issues happens to your order, then you’re eligible for a replacement to be shipped to you. If you do not select shipping protection, we will of cause do everything we can to help, but you may not be eligible for a replacement.

PO Boxes: Our bags are shipped in large custom boxes, they may not fit your PO box. At which point the carrier may return ship your order or organize collection from an authorized destination. We have no control over this part of the process. PO box deliveries can take longer to deliver due to additional COVID-19 processes the carrier must follow.

APO/FPO addresses: Due to military handling and processes APO and FPO can take longer to deliver. For US locations it's estimated between 4-20 days. For international locations, it's estimated between 10-60 days.

Our products are shipping from California, United States.

The recipient is responsible for any import duties and customs that may be applied during shipping, and this is not something we will refund to your order or reimburse as store credit.

If you're unsure if your order will be subject to customs & import fees, we recommend contacting your local customs office for more information.

Failure to settle these fees will result in the package being returned to us. A return shipping fee will be deducted from your refund total. The return shipping fee will range between 20-40 USD.

We offer international shipping to the following countries:
Canada, United Kingdom, Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain, Switzerland.

If your location is not listed then we cannot ship directly to your country. A forward freight shipping company might be able to help.